Shipping policy

Last updated: 31 May 2026

1. Overview

This Shipping Policy explains how SN Apparel processes, ships and delivers orders placed through the online shop.
It sets clear expectations for order processing times, delivery options, costs and responsibilities so that customers know what to expect when they order from SN Apparel.

2. Where we ship

SN Apparel currently ships physical products to addresses within the United Kingdom.
If international shipping is added in future, this policy will be updated to explain any additional costs, timeframes and import charges.
SN Apparel does not ship to PO boxes or BFPO addresses unless explicitly stated otherwise at checkout.

3. Order processing times

Orders are usually processed and prepared for dispatch within 2–3 business days after payment has been received and confirmed (business days are Monday to Friday, excluding UK bank holidays).
During busy periods (new drops, sales, holidays), processing times may be slightly longer; any significant delays will be communicated where reasonably possible, for example via a store notice or confirmation email.

4. Shipping options and delivery times

Available shipping methods, estimated delivery times and prices are displayed at checkout before you confirm your order.shopify+1

Typical UK options may include:

  • Standard delivery: usually 2–5 business days after dispatch

  • Express delivery : usually 1–2 business days after dispatch

Delivery time estimates start from the date of dispatch, not the date the order is placed, and are provided as guidelines only.

5. Shipping costs

Shipping costs are calculated based on the delivery method selected, the order value, and in some cases weight or size.
Any shipping charges will be shown clearly at checkout before you place your order.
From time to time SN Apparel may offer discounted or free shipping promotions (for example, free UK standard shipping over a certain order value); any conditions will be clearly stated.

6. Order tracking

Where possible, orders are shipped with a tracked service.
Tracking details will be included in the dispatch confirmation email or made available via your account page if you have created one.

Once the order has been handed to the carrier, you can use the tracking link to follow the delivery progress.

7. Delivery issues

7.1 Delays

SN Apparel is not responsible for delays caused by events outside its reasonable control, including courier delays, strikes, severe weather, peak-season congestion or incorrect delivery information provided by the customer.
If there is a substantial delay, customers are encouraged to contact SN Apparel so that a solution can be explored with the carrier.

7.2 Incorrect or incomplete addresses

Customers are responsible for ensuring that the delivery address and contact details provided at checkout are accurate and complete.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend the parcel.

7.3 Lost or missing parcels

If your order appears to be lost in transit, please contact SN Apparel with your order number and tracking details.
SN Apparel will investigate with the carrier and, depending on the outcome, may offer a replacement or refund as appropriate, in line with the store’s Terms and Conditions.

8. Deliveries marked as delivered

If a parcel is shown as delivered by the carrier but you have not received it, please:

  • Check around the delivery location and with neighbours or building staff

  • Check whether a delivery card or email has been left with further instructions

If the parcel cannot be located, contact SN Apparel as soon as possible so that the issue can be investigated with the carrier.

9. Failed delivery attempts

If a delivery attempt is unsuccessful, the carrier may:

  • Try to deliver again

  • Leave the parcel in a safe place or with a neighbour (where appropriate)

  • Hold the parcel at a local depot or collection point

Customers should follow the carrier’s instructions to rearrange delivery or collect the parcel.
If the parcel is returned to SN Apparel after repeated failed delivery attempts, additional shipping charges may apply to resend the order.

10. Customs, duties and taxes (for future international shipping)

If SN Apparel begins to ship outside the UK, international customers may be responsible for import duties, taxes and handling fees charged by their local customs authority or postal service.
Any such charges are not included in SN Apparel product prices or UK shipping charges and must be paid by the customer.

11. Damaged items on arrival

If your order arrives damaged, please contact SN Apparel as soon as possible and within a reasonable time.
To help resolve the issue quickly, include your order number, photos of the packaging and damaged items, and a brief description of the problem.
Depending on the circumstances, SN Apparel may offer a replacement, repair or refund in line with the Returns Policy and your legal rights.

12. Returns and exchanges

This Shipping Policy should be read together with the SN Apparel Returns Policy and Terms and Conditions, which explain your rights to cancel, return or exchange items and how refunds are processed.
A link to the Returns Policy should be provided at checkout and in order confirmation emails so customers can easily find it.

13. Changes to this policy

SN Apparel may update this Shipping Policy from time to time, for example to reflect changes in carriers, prices or delivery areas.
The latest version will always be published on the website and will apply from the date it is posted.

14. Contact details

If you have any questions about shipping, delivery times or your order, please contact:

SN Apparel
snhouseofcreation@hotmail.com