Refund policy

Last updated: May 2026

At SN Apparel, we want to be satisfied with your purchase. This policy explains your rights and our procedures regarding returns, refunds, replacements and cancelations in accordance with UK customer law.

1. Contact information:

For all return, refund or exchange requests contact us at:

Email: snhouseofcreation@hotmail.com

Please include:

  • your order number
  • full name
  • photos if the item is faulty or incorrect

2. Personalisation and Made-To-Order Items:

Many of our products are made specifically for you, including:

  • personalised garments
  • print-on-demand products
  • custom colour combinations
  • made-to-order apparel

Under the Consumer Contracts Regulations 2013 personalised or custom-made items are exempt from the standard 14-day cancellation right. 

Because of this, we cannot accept returns or offer refunds for:

  • incorrect size choice made by the customer
  • change of mind
  • unwanted personalised items
  • custom orders once production has started

Please carefully review sizing information and customisation details before placing your order.

3. Standard (Non-Personalised) Items

For non-personalised items, including eligible BJJ Gi's and no Gi apparel that are not customised, you have the right to cancel your order within 14 days of receiving it under UK distance selling regulations.

To qualify:

  • items must be unworn and unused 
  • tags must remain attached
  • items must be returned in original packaging
  • hygiene seals (if applicable) must remain intact.

You must notify us within 14 days of delivery that you wish to return the item. You then have another 14 days to send them back.

Refunds will be processed within 14 days of receiving the returned item.

Original standard shipping costs will be refunded by law. Expedited shipping upgrades are non-refundable.

Customers are responsible for return postage costs unless item is faulty or incorrect.

4. Faulty, Damaged, or Incorrect Items.

Under the Consumer Rights Act 2015, all items supplied must be:

  • as described
  • fit for purpose
  • of satisfactory quality 

If your order arrives:

  • damaged
  • defective
  • misprinted
  • incorrect
  • materially different from what was ordered

Please contact us within 14 days of delivery with photos of the issue.

Where appropriate, we will offer:

  • a replacement
  • repair
  • partial refund
  • full refund

This applies to both personalised and non personalised products. Personalised items are still protected if faulty.

We may request photographic evidence before approving a claim.

5. BJJ GIS & NO-GI SETS

For hygiene and quality control reasons:

  • returned items must be unworn
  • items must be unwashed 
  • items must be free from odours, stains, pet hair or damaged.

We reserve the right to refuse returns that do not meet these conditions.

Customers are responsible for checking sizing guides carefully before purchase.

6. Exchanges

We may offer exchanges for non-personalised items subject to stock availability.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Personalised or made-to-order items cannot be exchanged unless faulty.

7. Order Cancellations

Orders may only be cancelled before production begins.

Once production has started on a personalised or made-to-order item, cancellation may not be possible.

8. Non-Returnable Items

The following items cannot be returned unless faulty:

  • personalised products
  • made-to-order items
  • worn or washed garments
  • items returned without original packaging
  • gift cards
  • clearance or final sale items (unless faulty)

Nothing in this policy affects your statutory rights under UK consumer law.

9. Return Adress

Please do not send returns without contacting us first.

Returns send without prior approval may experience delays or be refused.

Return instructions will be provided after your request is reviewed.

10. Refund Processing

Approved refunds will be issued to the original payment method.

Please allow:

  • up to 14 days after we receive the retur
  • additional processing time depending on your payment provider

11. Late or missing refunds

If you have not received your refund :

  • check your bank account
  • contact your card provider or bank
  • contact us at snhouseofcreation@hotmail.com